Return Policies

FAQs

    • Stock inventory can be be returned or exchanged within 15 days of receiving order. Refunds will be returned to original form of payment or onto a Gift Card for later use.

    • Custom Orders can be returned within 30 of receiving order. Refunds will be returned via Gift Card after a 50% re-stocking fee.

    • ALL items returned must be in new condition, unworn, and undamaged. All items will be subject to quality control before refunds will be given.

  • What products aren't eligible for return?

    • Orders outside of our 30-day return policy.

    • Rings that have been resized or modified.

    • Engraved or personalized jewelry.

    • Items that have been previously exchanged.

    • Any orders that have been altered while in process.

    • All items returned must have an RA # issued prior to sending back.

    • Clients are responsible for shipping and tracking packaging.

    • Return labels are available upon request from Vendor based on value and are subject to tracking fees based on insurance standards by carriers.

  • Order #

    Email purchase was confirmed under

    Last Name, First Name

    Best phone number to reach you at

    • Write RA# on outside of shipping package.

    • All items must be processed by Receiving then pass inspection by Quality Control.

    • Once items clear inspection, your refund will be issued within 4-7 business days.

    • Gift Cards are good for 3 years from date of purchase.

    • Returns posted to Gift Cards are good for up to 5 years from date issued.

    • Gift cards are non-transferrable and cannot be returned or redeemed for cash. Unused balances will remain on Gift Cards until expiration date is reached.

    • Lacey Alexis Customs is not responsible for stolen or misplaced gift cards.

    • Client safety and privacy are paramount in our organization. To ensure proper privacy protocols we require Driver’s License for account verifications at any time as well as for legal policies.

    • Diamond inquiries, Custom orders, and large purchases ($10,000 +), are legally obligated to be reported and tracked for insurance and tax purposes.